If for any reason, we are unable to finish the product, you
will receive a full refund for the order.
If your item arrives but is broken during shipment, we will
work with you to either manufacture your product again, or
provide a refund, depending on the
level of damage and the
total value of the order, in some occasion,
we might ask you to return the product to us
in order to receive a refund or to have it refurbished.Do not
return the model unless we require you to do so.
NOT covered by our refund policy:
If you received your order but the part turns out
non-functional, you will not receive a refund as 3D SculpLab
cannot be held responsible for errors in the 3D model & technical data/drawing.
If the item has arrived for over
5 days (starting from the arrival date in
tracking information provided by the courier) and you didn’t
report any issues, you will not be entitled for refund/remake.
If the item you uploaded didn’t meet the requirement of
the designing rules of the material, but you still requested
to manufacture it anyway, you are not entitled to get a